FAQ


1.    How could I place my order on the website?

  • You need to register an account before placing orders. 

2.    How could I place my order when quantity of ordered products over ten?

  • Please contact customer service staffs if customers would like to order more than ten products. Customer service staffs will provide discounts to you according to numbers of products. 

3.    May I cancel my order because I place it by mistake?

  • In general, orders could be cancelled prior to shipment if all goods are non-personalized products. 

4.    Is my order successful?

  • In general, customers will receive electronic invoices if orders are successful. 

5.    Have my parcel been shipped?

  • You can log in your accounts and look into detail information in “shipment”. 

6.    Are all products in one same size on the website?

  • Products are varied in sizes according to different categories. Please refer to specific pages of goods for more specific information. 

7.    Do you have offline shop?

  • We have no offline shop now, and only online sales are available now. 

8.    Could I place my order by E-mail?

  • Yes, customers shall provide items number, name, E-mail address, contact information and delivery address for customer service staffs. Our customer service staffs will place order and calculated total amount for you. 

9.    Could I transfer money to you for unavailable PayPay account?

  • Sorry, transfer trade is not available now. 

10.    Is there any discount for group buying?

  • Group-buying prices are available for customers who would like to purchase more than ten items. Please contact customer service staffs for more information. 

11.    Could you pack my parcel in a beautiful outlook?This is a present for another people. 

  • Please contact customer service staffs if products are presents for another people. We will meet your demands as much as possible. 

12.    Are products on your website tax-included?

  • All products on our website are tax free. Customers shall be liable for all taxes (if any) in the process of transportation. 
Login
My Account
Cart
Your cart is empty
Search