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FAQ


1.    How could I place my order on the website?

  • You need to register an account before placing orders. 

2.    How could I place my order when quantity of ordered products over ten?

  • Please contact customer service staffs if customers would like to order more than ten products. Customer service staffs will provide discounts to you according to numbers of products. 

3.    May I cancel my order because I place it by mistake?

  • In general, orders could be cancelled prior to shipment if all goods are non-personalized products. 

4.    Is my order successful?

  • In general, customers will receive electronic invoices if orders are successful. 

5.    Have my parcel been shipped?

  • You can log in your accounts and look into detail information in “shipment”. 

6.    Are all products in one same size on the website?

  • Products are varied in sizes according to different categories. Please refer to specific pages of goods for more specific information. 

7.    Do you have offline shop?

  • We have no offline shop now, and only online sales are available now. 

8.    Could I place my order by E-mail?

  • Yes, customers shall provide items number, name, E-mail address, contact information and delivery address for customer service staffs. Our customer service staffs will place order and calculated total amount for you. 

9.    Could I transfer money to you for unavailable PayPay account?

  • Sorry, transfer trade is not available now. 

10.    Is there any discount for group buying?

  • Group-buying prices are available for customers who would like to purchase more than ten items. Please contact customer service staffs for more information. 

11.    Could you pack my parcel in a beautiful outlook´╝čThis is a present for another people. 

  • Please contact customer service staffs if products are presents for another people. We will meet your demands as much as possible. 

12.    Are products on your website tax-included?

  • All products on our website are tax free. Customers shall be liable for all taxes (if any) in the process of transportation. 
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